Privacy Policy

Metro Appliance Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit metroappliances.net or use our appliance repair services.

1. Information We Collect

Information You Provide

When you contact us, request a quote, or book a service appointment, you may provide:

• Name
• Phone number and/or email address
• Service address
• Appliance type, brand, and description of the issue
• Preferred appointment dates and times

Information Collected Automatically

When you visit our website, standard web server and analytics tools may automatically collect non-personal technical data, including your browser type, device type, pages visited, time on site, and referring URL. This data is used in aggregate to improve our website and is not linked to your identity.

2. How We Use Your Information

We use the information you provide solely to:

• Schedule and confirm appliance repair appointments
• Contact you regarding your service request or appointment
• Send appointment reminders or follow-up communications related to your repair
• Respond to questions or requests you send us directly
• Maintain service records for warranty purposes

We do not use your information for unrelated marketing purposes without your consent.

3. Third-Party Services

We use a small number of trusted third-party tools to operate our business and website:

• Online Booking (GoHighLevel / LeadConnector): Our online booking widget is powered by a third-party CRM platform. When you submit a booking request, your contact information is stored and managed within that platform, subject to their own privacy policies.
• Google Reviews (Trustindex):Our reviews widget loads and displays reviews from Google. Google's privacy policy governs any data collected through that interaction.
• Website Analytics: We may use basic analytics tools (such as Google Analytics or Vercel Analytics) to understand aggregate site traffic. These tools do not identify individual users.

We do not sell, rent, or share your personal information with any third party for marketing or advertising purposes.

4. Data Retention

We retain service records, including contact information, for as long as reasonably necessary to fulfill our service obligations (including honoring warranty claims) and to comply with applicable legal requirements. If you would like your information removed from our records, please contact us at the details below.

5. Cookies

Our website may use essential cookies to ensure basic functionality. Third-party tools embedded on our site (such as the booking widget and reviews widget) may set their own cookies, governed by their respective privacy policies. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information from our records
• Opt out of any marketing communications

To exercise any of these rights, contact us directly at the information below.

7. Changes to This Policy

We may update this Privacy Policy periodically. The most current version will always be available at metroappliances.net/privacy. We encourage you to review it from time to time.